• Thinks deeply, but acts quickly on decisions

• Follows up on actions and holds the team to a shared set of values

• Fanatical about improving

• Exceptional eye for detail and standards

• Act as a representative of what our business seeks to be

• Seeks feedback – wants to have the difficult conversations

• Displays empathy – can understand everyone’s perspective

• Highly solution-focused – actively looks to solve the problem, not just find it

• Has the real conversations – gives real, on-the-spot feedback

• Fanatical – is driven for excellence for its own sake

REPORTING

• Support the Venue Manager with entering supplier invoices into DEXT and updating the Invoice Register by 5 pm on Tuesdays when required.

• Support the Venue Manager in maintaining the Invoice Register as ordering cycles occur, ensuring information is accurate and up to date when required.

• Attend fortnightly HQ meetings when required to review the previous week and discuss priorities for the upcoming week.

• Complete nightly reports, providing insightful, honest and objective feedback on shift performance.

BEVERAGE PROGRAM & COGS

• Support the Venue Manager with developing weekly specials and preparing COGS calculations and accompanying information for the Operations team prior to release. 

• Support the Venue Manager with ordering dry and wet goods to maintain appropriate par levels when required.

• Support the Venue Manager in collaborating with the Operations team to ensure ordering aligns with the allocated budget.

• Support the Venue Manager with requesting new products from the Operations team when required.

• Support the Venue Manager in maintaining positive relationships with suppliers as needed.

• Support the Venue Manager in collaborating with the Operations team and external stocktake provider to achieve stock variance targets.

SERVICE STANDARDS & GUEST EXPERIENCE

• Constantly monitor, keeping the team accountable to our service standards

• Identify specific service issues and collaborate with the Venue Manager to resolve them

• Ensure the cleanliness of the venue and organize deep cleans. 

• MALTA – music, atmosphere, lighting, temperature and attitude is on point at all times

• Collaborate with Venue Manager, giving feedback and looking for areas of improvement.

COMMUNICATION

• Respond to internal communications in a timely manner, in accordance to the MUCHO Communication Policy. 

• Manage your work email Inbox by responding to any correspondence before the end of your shift.