• Actively focuses on building great teams

• Thinks deeply, but acts quickly on decisions

• Follows up on actions and holds the team to a shared set of values

• Fanatical about improving

• Exceptional eye for detail and standards

• Act as a representative of what our business seeks to be

• Seeks feedback – wants to have the difficult conversations

• Displays empathy – can understand everyone’s perspective

• Highly solution-focused – actively looks to solve the problem, not just find it

• Has the real conversations – gives real, on-the-spot feedback

• Recognises and celebrates good work – knows what good work is and makes sure people know when they’re doing it!

• Fanatical – is driven for excellence for its own sake

REPORTING

• Complete nightly reports and monitor all nightly reports by Assistant Venue Manager and Supervisors 

• Complete weekly reporting inc. COGS, wages & discounts

• Reconcile all cash (take and tips) and ensure there are no discrepancies.

• Input all invoices into DEXT and update invoice register by 5pm Tuesdays 

• Check Security roster for the week, cross check timesheets from previous week. - If applicable

• Attend weekly meetings with HQ for review the week and discuss the upcoming week 

PROFITABILITY

• Collaborate with Group Operations Manager & General Manager on diagnosis of revenue & profitability issues presenting strategies for improvement.

• Ensure Rostering is in accordance to venue specific Wage Targets. 

• Manage wage costs in accordance to venues daily performance

BEVERAGE & COGS

• Oversee ordering by Assistant Venue Manager 

• Implement all new beverage changes in collaboration with Creative Director and Group Operations Manager 

• Collaborate with the Group Operations Manager and external Stocktake company to achieve stock variance targets

• Investigate Data provided by External Stock Takers, Generate insightful and conclusive Stock Reports by 9am Fridays.

HR (PAYROLL, ROSTER & TRAINING)

• Check and approve payroll by Monday 10am, communicating completion and any remarkable payroll information to the Group General Manager 

• Review the roster for the week, and implement any changes needed. Create and prepare two further weeks' rosters and publish them. 

• Review all leave - approve or decline where necessary 

• Initiate and implement team-building activities to promote a healthy culture within the team 

• Proactive hiring when needed and collaboration with the HR Manager to achieve the best hiring results ‘’right people in the right seats’’ 

• Action, implement, and track timely 1 on 1s with each staff member, recording all information in the Deputy 

• Action, implement, and track 6-month and 12-month reviews for all full-time staff, recording all information in Deputy 

• Collaborate with the HR Manager regarding any disciplinary action, performance improvement plans, or terminations 

• Collaborate with Head of Service and Group Operations Manager to implement appropriate training programs, timely and in line with our values

SERVICE STANDARDS & GUEST EXPERIENCE

• Ensure we achieve our service standards and guest expectations

• Identify specific service issues, rectify and communicate with the team quickly, efficiently and in line with our values

• Collaborate with Head of Service to assess service standards and implement any training or changes if needed 

• Constant oversight on MALTA – music, atmosphere, lighting, temperature and attitude

• Ensure our service & delivery are constantly innovating and of the highest standard

MAINTENANCE

• Communicate all maintenance issues with the Head of Special Projects 

COMMUNICATION

• Respond to internal communications in a timely manner, in accordance with the MUCHO Communication Policy. 

• Manage your work email Inbox responding to any correspondence before the end of your shift.